We accept returns for shave cream products under the following conditions:

• The product must be unused, unopened, and in its original packaging.

• The return request must be made within 5 days from the date of delivery.

• We cannot accept returns for products that have been used or opened due to hygiene and safety reasons.

To initiate a return, please follow these steps:

• Contact our customer service team at info@wildfoxrituals.ca within 5 days of receiving your order.

• Provide your order number and the reason for your return.

• Our team will guide you through the return process. Shipping costs related to the return is the responsibility of the customer unless it is due to a damaged or broken product.

Once we receive and inspect the returned item, we will process your refund within 1 to 2 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

At this time we do not offer exchanges. 

If you receive a defective or damaged product, please contact us immediately at info@wildfoxrituals.ca. We will work with you to resolve the issue, either by sending a replacement or offering a refund.

Customers are responsible for return shipping costs unless the item is defective or damaged. 

Once you have initiated your return please contact us at info@wildfoxrituals.ca and we will provide the return address.